Terms & Conditions

Hello and welcome to My Cleverbox, a trading site of Eqo. By using this site you are agreeing to follow and abide by our Terms & Conditions and Privacy Policy. We may revise the Terms & Conditions and Privacy Policy at any time without notice to you. 


  • "Eqo" means Eqo Limited, company number 08775784, registered in England and Wales also referred to as "we" or "us" in these terms and conditions.
  • My Cleverbox is a sister trading site to Eqo Limited.
  • "Working days" means Monday to Friday, excluding Bank or other Public holidays.


a) All contracts of sale made by My Cleverbox shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party ("the Customer") with whom My Cleverbox is dealing. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.
b) All orders are subject to acceptance and to availability of the goods ordered. My Cleverbox is entitled to refuse any order placed by you.

c) You undertake that: 1. all details you provide to us for the purpose of purchasing goods or services offered on our website are correct and the credit or debit card you use to make a purchase from us is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


a) All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

b) My Cleverbox reserves the right to change prices without prior notice.

c) All discount codes offered, including the new customer welcome discount are only applicable to single products ordered. They are not valid to use against lunch box sets, which are already heavily discounted.

Delivery, Title & Goods

a) Any time or date stated for delivery is an estimate only. My Cleverbox makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time
b) If My Cleverbox is unable to deliver the goods within 30 days of the date of order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to My Cleverbox in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to My Cleverbox after the above date, but before delivery of the goods or notification from My Cleverbox that the goods are ready for delivery.
c) My Cleverbox does not accept liability for shortages or damage to deliveries unless the Customer notifies My Cleverbox of the shortage or damage in writing within 7 days of receipt of the delivery.
d) The customer has to accept the goods when they are ready for delivery.
e) Due to the nature of the material used for the products, there may sometimes be small aesthetic flaws on the stainless steel. Unless these affect the use of the product, this is not seen as a faulty product and if returned to us will be exchanged or refunded if it is returned within our return dates.
f) Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the Customer.
g) Title in the goods does not pass to the Customer until payment is received in full by My Cleverbox.

h) If the customer cannot accept delivery, My Cleverbox may at its option: (1) store and insure the goods at the Customer’s expense and risk or (2) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (3) re-arrange delivery provided that My Cleverbox may charge the Customer for the additional delivery costs incurred.


a) Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the despatch of your good(s) or provision of service to you.
b) You confirm that the credit/debit card that is being used is yours.

c) All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Returns & Warranties

a) My Cleverbox is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, please refer to our Delivery & Returns page.

b)My Cleverbox is unable to provide any warranties in relation to goods provided over and above its statutory obligation to provide goods of satisfactory quality in accordance with the Consumer Right Act 2015. This does not affect your statutory rights as a consumer.

The Consumer Protection (Distance Selling) Regulations 2000

a) Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the Eqo website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”).
b) If the Regulations apply, Customers may cancel goods purchased from My Cleverbox by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at My Cleverbox, C/O EQO, Studio 124, Filwood Green Business Park, Bristol, BS4 1ET or by E-mail to hello@eqoliving.com.
c) The notice of cancellation must be sent within 14 working days of the date of delivery after the goods are received.
d) The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to My Cleverbox, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered.

e) The Customer is under a duty to retain possession of the goods whilst awaiting return to My Cleverbox to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

Rights Management Terms of Service

We love to see how you use your products purchased from My Cleverbox and how you support our social media campaign #mycleverbox, and so do our other customers. We reach out to our customers to request additional rights to use our favourite images on our website, emails and on our social channels. We will credit you by including your social handle or byline. By responding to our hashtag #mycleverbox you are agreeing to the following:

User Content You give My Cleverbox permission to use your User Content as follows: you grant to My Cleverbox to reproduce, display, perform, distribute, and otherwise use your User Content in connection with the Site and for other My Cleverbox marketing purposes, including without limitation email and other customer communications, marketing materials and other marketing.


a) Nothing in these terms and conditions affects your statutory rights as a consumer
b) If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
c) Any waiver of a breach of this Agreement must be in writing
d) Any variation of this Agreement must be in writing and signed by a duly authorised Eqo representative.
e) The headings are for convenience only and shall not affect the interpretation of this Agreement.
f) These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts
g) My Cleverbox may, at its discretion, record telephone transactions for staff training and quality control purposes.
h) My Cleverbox reserves the right to change or amend these terms and conditions at any time and without prior notice.