Delivery & Returns
My Cleverbox Lunchboxes & Packbaskets
The My Cleverbox stainless steel lunch boxes and the Packbaskets are our own products, and we dispatch those ourselves. If you order our lunch boxes or Packbaskets, we aim to send the order out within 24 hours of them being received (excluding weekends), however this may take a little longer unless you have selected Express Next Day shipping as your delivery option.
We have two options for delivery in the UK, our standard delivery service and our Next day delivery service. See the table below for prices.
|Service||Delivery Time||Cost||Free over||Order by|
|Royal Mail 2nd Class||2-5 working days||£1.99||£50.00||N/A|
|Royal Mail 1st Class||1-2 days||£4.00||N/A||N/A|
|Next Day Delivery||1 working day||£6.50||N/A||Order by 1pm Monday-Friday|
*Bank holidays & public holidays are not included as delivery days.
*Delivery does not include Saturday delivery.
*Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Isles and Scottish Highlands may take an extra two working days.
*Next Day Delivery ordered after 1pm on Fridays, will be dispatched on the following Monday and delivered the next day.
International Delivery (outside the UK)
We have two delivery options for international delivery of the My Ceverbox lunch boxes and Packbaskets outside the UK, our Standard Delivery and our Express Delivery. During busy periods, Standard Delivery may take a little longer to dispatch.
|USA & Canada||Standard||Up to 16 days||14.50||£150|
|Australia & Rest of World||Standard||Up to 16 days||£16.50||£170|
*Orders will not be dispatched on UK bank holidays or weekends.
*The cut off time is 1pm for same day dispatch on Express orders.
*The customer is responsible for any custom & import fees, please check if you will be eligible before ordering.
All other products (excluding lunch boxes and packbaskets)
All other products we sell on our website are sent directly from the manufacturers we work with in Europe and Worldwide. These products are sent with free shipping, and as soon as we receive your order we inform our manufacturer and they will begin processing the order for dispatch.
These products typically take a little longer for delivery, and you can expect delivery somewhere between 10-40 business working days. Due to the longer delivery times for these products, we offer free shipping but we do recommend that you order well in advance as we can't guarantee a delivery date.
We strive to send all our orders out using compostable packaging including cardboard and paper fill and encourage you to use it again if you can. However, as we work with manufacturers worldwide we cannot guarantee that the packaging used will be compostable, therefore we recommend that you use the packaging again or find a suitable place to recycle it. We are working with our manufacturers to encourage more eco-friendly packaging choices.
Under the distance selling regulations you have the legal right to cancel your order within seven working days upon receipt of your goods. Returns will be dealt with as below.
We really hope you love what you've purchased, but if you are unhappy with your order we are happy to exchange or refund a product as long as it is in a resaleable condition with the product packaging intact.
Returns must be sent back to us within one month of the date of purchase, please email us at firstname.lastname@example.org to let us know you are returning an item and include a note in the return with your contact details and whether you would like a refund or an exchange. Please obtain a proof of postage when returning your item, as we regret that we cannot accept responsibility for goods in transit from our customers.
If you are returning a faulty item, or you are returning an order due to an error on our behalf, we are happy to refund the cost of the return postage. Otherwise, the cost of returning an item for refund or exchange is non-refundable.
As soon as we receive the returned item, we will process the refund or exchange. Should we find the returned item is not in a fully resaleable condition, we reserve the right to refuse a refund on the item or to deduct up to 20% of the original selling price from the refund amount.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Studio 124, Filwood Green Business Park
1 Filwood Green Lane
Bristol, BS4 1ET
Get in touch
If you have any questions, or need help with ordering please get in touch we'd love to hear from you. The best way is by email to email@example.com